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WebThe Citizen’s Charter is a voluntary and written document that spells out the service provider’s efforts taken to focus on their commitment towards fulfilling the needs of the … WebCITIZEN’S CHARTER . 2 . TABLE OF CONTENTS . VISION and MISSION . SERVICE PLEDGE . RECEIVING FEEDBACK . FRONT LINE SERVICES . CENTRAL OFFICE . … WebCitizens Charter. Republic Act No. 9485, more popularly known as the Anti-Red Tape Act, was enacted in 2007 to improve efficiency in the delivery of government service to the public through the reduction of bureaucratic red tape and prevention of graft and corruption. Under Section 6 of R.A. 9485, all government agencies are enjoined to set up ... billy shook